Shipping Policy


vGain Pure  — Shipping policy


Order processing time


  • Orders are processed within 48 hours of placing them

  • They are processed on working days only. If your order is placed after 12pm Friday for next day delivery. It will be processed on Monday.

  • We endeavour to fulfill all orders in a timely manner however in certain instances, our suppliers may experience delays. We will notify you by email to confirm this.

Shipping methods

 See below our shipping options. Any free shipping promotions running at the time are additional. But our shipping information is below.

Domestic Shipping

Shipping method

Estimated delivery time


Royal Mail 1st Class

1 Business day


Royal Mail 2nd Class

3 Business days


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We will distribute dispatch confirmation and tracking after every order is dispatched.


International shipping


Destination country

Estimated delivery time



7-18 days



4-8 days


Rest of World

7-18 days


  • If at checkout stage your country is not listed, unfortunately we don’t currently ship there! However, we are constantly improving our services

Please note that you are liable for any duties and import taxes set by your country of residence. This will vary per order type and value.

Returns and cancellations


  • If you wish to cancel your order, please email us at and we will respond within 24 hours!

  • Please note, any opened products are not eligible for return as they cannot be resold and are considered “tampered with” 

  • You can cancel your order any time before your despatch confirmation which is free of charge.

  • In certain circumstances you may need to cancel post despatch, this will be treated on a case by case basis and we will notify you of this. We should be able to refund minus shipping. Please email us with your order number at

  • To discuss returns, please email us as per above.

  • Returns can be made within 7 days of delivery. Costs to return at the customers expense and must arrange return themselves.

  • After you’ve received their return back with your order details, refunds are processed in 3-5 working days

Want to know more?


Email us at

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